Technology Brief Contact Center Connectivity
Efficient Multi-Protocol Network Connectivity
As a leading provider of world class IP Contact Center solutions, Avaya enables enterprise customers to provide superior customer service on a global basis every day. Self-service interactive voice portals and agent-attended multi-modal contact center solutions are built on IP technologies, which must integrate and leverage a range of communications networks, anywhere in the world. Legacy PSTN networks, VoIP networks, the public Internet, and even mobile voice and data networks need to be efficiently interconnected to the contact center infrastructure, and customers must be efficiently routed and intelligently transferred to servicing endpoints wherever they exist across enterprise and public networks.