Are there any upcoming changes to Channel Exchange’s CSP status?

None. This is a rebranding and update to our platform. We are maintaining the same relationship with all our suppliers. We will continue business as usual. Our team will continue to offer the personal support of your regional business manager, account manager, and pre-sale and post-sale contacts. In fact, we are expanding our team to bolster your support and make your experiences even better.

Will this impact my current customers?

Not at all. The branding is simply a name change, and the platform will migrate with all your existing customers and their associated licensing. This will include the customers' account details, billing information, and their current licenses and subscriptions. We will also maintain their current terms with any annual licensing, to retain the integrity of their original contracts.

Will the current line card change?

Great news. We are excited to announce we have already expanded our line card starting with CloudSoda. We will continue to support all our existing suppliers. Our new platform empowers us to efficiently onboard valuable new suppliers, providing a one-stop-shop experience for your end customers.

What should I expect with the upcoming launch?

Our plan is to provide a weekly update informing you of the schedule, features, and benefits, and more-comprehensive FAQs. These communications will also provide potential action items during the period of transition. If you have any specific questions, please reach out to our regional account manager or email channelexchangesales@scansource.com.

Is there training on how to use the platform?

Yes. We will offer a variety of ways to get you and your team on board with the new platform. We will provide a combination of session training, FAQ resources, Knowledge Base access, and recorded videos to help your team learn the ins and outs of our new platform. In addition, we will continue to offer the white-glove service you love from our team.

What changes to commission should I expect?

At this time, there are no changes to how you are paid out regarding commissions.

How will my billing change with the new platform?

There will be no changes for November and December. The first billing change will take effect in January 2025.

These changes will include a consolidated report that will be accessible on the 15th of each month. All bills will be automatically sent through Business Central to the designated contact.

How do I resubmit my tax certification?

To ensure that our records are up to date and to apply the appropriate sales tax exemptions to your purchases from Channel Exchange, we kindly request copies of your most recent sales tax exemption certificates. Please e-mail copies of your sales tax exemption certificates to: channeltax@scansource.com.

When does the new platform launch?

Our official Go live date is Monday, December 9, 2024. Trainings will be available starting that same week and all resources will be online.

Will I have different login credentials?

Yes, you will be able to log in to the new platform using your own email and password during the registration process.

Will there be training for the new platform?

Yes, we have setup multiple training sessions for everyone to attend at their convenience.

Here are the available scheduled sessions:

Tuesday – December 10, 2024

• 9:00 – 10:30 am EST
• 11:00 – 12:30 pm EST
• 1:00 – 2:30 pm EST

Thursday - December 12, 2024

• 9:00 – 10:30 am EST
• 11:00 – 12:30 pm EST
• 2:00 – 3:30 pm EST

Tuesday - December 17, 2024

• 9:00 – 10:30 am EST
• 10:30 – 12:00 pm EST
• 12:00 – 1:30 pm EST

Thursday- December 19, 2024

• 10:00 – 11:30 am EST
• 11:30 – 1:00 pm EST
• 2:00 – 3:30 pm EST

If you are interested in attending one of the sessions, please reach out to your account manager and they will send out the corresponding invite.